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United Airlines changes crew booking policy

21 April 2017

According to an internal email, the change states, "No must ride crewmember can displace a customer who has boarded an aircraft".

United Airlines is by any definition getting exactly what it deserves - a long-running public relations and financial nightmare.

The new policy states that crew members can only be booked onto oversold flights 60 minutes or more before the flight is scheduled to depart.

Delta is letting employees offer almost $10,000 in compensations to give up seats on overbooked flights.

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The airline claimed it first offered passengers $1,000 to take a later flight - but there were no volunteers.

The airline offered compensation to all customers on board last Sunday's United Flight 3411.

Delta's move comes as United Airlines struggles to recover from images of a passenger's forced removal from a sold-out flight.

Linda said United reached out to her husband Wednesday to apologise and to offer compensation for the incident.

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It was reported that the victim, 69-year-old David Dao, had been ejected to make space for additional crew on the overbooked flight.

The poll from Morning Consult - which was conducted after a passenger was violently dragged off a United flight last week - could spell trouble for the embattled airline. But even then, 44 percent said they'd rather fly with American Airlines. In the incident with Dr Dao, law enforcement officials were called after he refused to leave the overbooked plane travelling from Chicago to Louisville, Kentucky, saying he needed to get home to see his patients.

United Chief Executive Oscar Munoz on Monday again apologized for the incident. Two other officers have been placed on leave.

One week after becoming the subject of furious worldwide scrutiny and condemnation, following the video of Dr. David Dao being forcibly dragged out of a United plane, the airline has reportedly changed its policies in order to avoid such a grisly scene from ever occurring again.

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United Airlines changes crew booking policy