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United Will No Longer Boot Seated Passengers for Crew

22 April 2017

Law enforcement officials dragged Dao off a flight departing from Chicago for Louisville, Kentucky, because it was fully booked, and the airline wanted four passengers to make way for staff members.

United Airlines has reportedly been reviewing several of its policies after a video leaked six days ago of officers violently booting a passenger from one of its flights.

On Friday, a United spokeswoman said the airline changed its policy to require traveling employees to book a flight at least 60 minutes before departure.

United has informed its employees that if they want a seat on a plane they must book the seat a minimum of one hour before flight departure.

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The change in policy comes following backlash toward United after the airline forcibly removed a paying passenger from his seat to accommodate a crewmember.

The treatment of Dao sparked global outrage, as well as multiple apologies from the carrier, and raised questions about airline overbooking policies.

The man who was dragged refused to give up his seat because he is a doctor and said he needed to treat patients. His treatment caused a backlash that lasted for most of the week and spanned continents, as United, its stock price plunging, struggled to come up with a response. It is obvious from recent experiences that we need to do a much better job serving our customers, ' Munoz said.

Delta is letting employees offer customers almost $10,000 in compensation to give up seats on overbooked flights, hoping to avoid an uproar like the one that erupted at United after a passenger was dragged off a jet.

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We can't stop thinking about the startling video of airport police dragging Dr. Dao off the airplane as horrified passengers screamed for them to stop manhandling him.

Dao's lawyer, Thomas Demetrio, said United added insult to injury by also losing his client's luggage. Still, if there had not been an overbooking of the flight in the first place, no situation regarding the bumping off of passengers would have existed.

"There's nothing in that contract, which is 45 pages long, that gives United Airlines the right to commit an assault and battery on a passenger", said Wolk. Consumer trust and confidence are critical to ensure this industry continues to thrive, and we hope United Airlines will work diligently to immediately address this incident and make necessary improvements to ensure it does not occur again.

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United Will No Longer Boot Seated Passengers for Crew