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Facebook to hire 3000 extra staff to review crime videos

11 May 2017

Facebook CEO Mark Zuckerberg said that the company will hire another 3,000 people to review videos of crime and suicides following murders shown live.

The employees will be added over the next year and will be responsible for reviewing the "millions of reports [Facebook] get [s] every week".

The company will also work with law enforcement and local community groups to help people who may harm themselves, or those who are in danger.

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In a statement published to Facebook on Wednesday, Zuckerberg says it is "heartbreaking" to see videos streamed or posted to the platform showing users "hurting themselves or others". And last week, a man in Thailand used Facebook Live to broadcast himself killing his 11-month-old daughter before committing suicide. Facebook also uses artificial intelligence in order to find objectionable content.

On Facebook, a video, picture or any other piece of content reaches the review team after it is reported by users for flouting its "community guidelines".

"Half the time it's, 'Oh no, Facebook didn't take something down, and we think that's bad; they should have taken it down, ' " Stanford University law professor Daphne Keller told NPR's Laura Sydell last month.

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"If we're going to build a safe community, we need to respond quickly", Zuckerberg said in the Facebook post.

He continued, "If we're going to build a safe community, we need to respond quickly". However, Zuckerberg added, "in other cases, we weren't so fortunate". In the previous week, a U.S. citizen shot himself while streaming through live video chat. It will also make it faster for reviewers to determine which posts violate the company's standards and easier to contact law enforcement if someone needs help. The company said it did not receive a report about the video until an hour and 45 minutes after it was posted. "As these become available they should help make our community safer", Zuckerberg added.

On Easter Sunday, a Cleveland man killed a 74-year-old retiree at random, and posted the slaying on Facebook.

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The hiring spree is an acknowledgment by Facebook that, at least for now, it needs more than automated software to improve monitoring of posts.