In the caption accompanying the video, Mr Shear wrote: "You will hear them lie to me numerous times to get my son out of the seat". On the day of the family's travel, they put their 1-year-old in his vehicle seat, into their older son's purchased seat (as opposed to holding him on their laps, as was their initial intention).
However, this directly contradicts Delta Airlines guidelines, which says couples have the option to purchase a safety seat or can hold their children for the duration of the flight.
Because the couple had paid for the seat in the name of their eldest son, Mason, who'd instead caught an earlier flight so his little brother could take his seat, the staffers told them they didn't have the right to use the seat they'd paid for - the seat being occupied by Mason's toddler brother.
An airline employee was can be heard on video saying, "So this is a federal offense".
"We flew out here on a Delta plane and he sat in a vehicle seat", responded Schear.
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Mrs Schear spoke to ABC and said: "As a mother, you have a one-year-old and a two-year-old, it doesn't matter whether that's true or false, it put fear in me".
One point of contention was that Schear and his wife Brittany had originally purchased the seat for their 18-year-old son. But he later chose to buy the older son a ticket on another flight so that the couple's 2-year-old could have her own seat.
His son, who is two, was in a child safety seat, which members of the crew claimed was banned under regulations from the Federal Aviation Administration and the child would therefore have to sit in the lap of an adult.
Schear said the exchange between his family and Delta Air Lines took nearly four hours.
"We are sorry for the unfortunate experience our customers had with Delta, and we've reached out to them to refund their travel and provide additional compensation". Join the discussion on our Facebook page.
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Delta says on its website that tickets can not be transferred and name changes are not allowed.
Delta Airlines staff asked the family to leave their seats but the family didn't agree.
The revelation of this latest incident comes just one week after United Airlines reached an undisclosed settlement with Dr. David Dao, the subject of the now infamous video showing him being dragged from his seat and off a plan. And, they are ready to talk to the family to better comprehend what had actually happened and came to a resolution. They're certainly worth taking a quick screenshot of to pull up on your phone (or printing out. yes, people still do that) before your next flight.
Schear said he lost their seats, got no refund and had to book a hotel room and buy three more plane tickets the next day.
However, the FAA website actually encourages child restraint systems, or auto seats, for travel.
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One other of the four Americans detained, Kim Sang-duk, also taught at PUST. The government said he was arrested for "committing criminal acts".
Delta said its goal is to work with customers to resolve travel issues, adding: 'That did not happen in this case and we apologise'.
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